Sharp, friendly, and reliable person wanted at one of Port Townsend’s most dynamic arts organizations! Join Key City Public Theatre’s team as our Box Office and Administrative Specialist. Respond to patron inquiries, sell tickets in person and on the phone, ensure customers’ needs are addressed, master our ticketing software and perform general administrative tasks as assigned. Must have high degree of integrity, a desire to provide excellent customer service, and be tech. savvy. Average 30 hours a week, afternoons generally with evenings/weekends during performances. Opportunity for growth and fun in this unique creative environment.

Job Description

Manage ticketing and donor database

• Ensure patrons in database software are up to date and organized.
• Prepare productions and classes for sale in ticketing software.
• Provide scheduled and requested reports & information for KCPT staff from multiple sources.

Manage phone/internet box office ticket sales and inquiries

• Communicate with patrons in a friendly, professional manner to meet their needs by phone, email and in-person.
• Sell single tickets and class registrations to patrons over the phone and in person.
• Work with patrons to purchase season ticket packages by providing information on options and helping them choose which option best meets their needs.
• Respond to email, digital forms, and phone ticket and class registration inquiries.

Physical box office duties

• Work with production staff, front of house volunteers and concessions staff to create smooth and inviting audience experience.
• Ensure lobby and box office areas are clean.
• Update digital screen signage.

Administrative operations

• Answer phones, direct calls, take messages.
• Check and distribute physical mail and email inquiries to appropriate KCPT staff.
• Maintain all city and state non-profit permits, licenses, annual memberships and tax reporting.
• Ensure all office supplies are stocked.
• Be the “go to” for urgent needs including running errands and tasks outside of job description that are required to meet the needs of KCPT’s mission.

Basic Bookkeeping (will train!)

• Manage accounts payable schedule to pay bills on time via physical checks and online payments.
• Prepare daily deposits and deposit to bank.
• Data entry of sales, purchase receipts, donations etc.
• Work with bookkeeper/treasurer to ensure payroll and taxes are paid on time.

Send resume & cover letter to info@keycitypublictheatre.org.

Must be able to lift 50 lbs, stand for extended period of time, work in dim lighting/in the dark, operate handheld power tools, use a computer (including excel, word, and database entry), drive vehicles up to the size of a box truck.

Sharp, friendly, reliable and tech savvy person wanted for one of Port Townsend’s most fun jobs! Join Key City Public Theatre’s team as our Box Office Assistant. Respond to patron inquiries, sell tickets & registrations in person and on the phone, ensure customers’ needs are addressed, provide information for production and administrative staff and more. Part time, afternoons and evening/weekends during show runs. High school students encouraged to apply.

Job Description

• Communicate with patrons in a friendly, professional manner to meet their needs by phone, email and in-person.
• Sell single tickets and class registrations to patrons over the phone and in person.
• Work with patrons to purchase season ticket packages by providing information on options and helping them choose which option best meets their needs.
• Respond to emails, digital forms, and phone ticket/class registration inquiries.
• Answer patron questions with input from KCPT staff.
• Respond to class scholarship inquiries to get students signed up.
• Provide scheduled reports from ticket sales database.
• Answer phones, direct calls, take messages.
• Work with production staff, front of house volunteers and concessions staff to create smooth and inviting audience experience.
• Ensure lobby and box office areas are clean
• Update digital screen signage.
• Other administrative duties as assigned.

Send resume & cover letter to info@keycitypublictheatre.org.

Must be able to lift 50 lbs, stand for extended period of time, work in dim lighting/in the dark, operate handheld power tools, use a computer (including excel, word, and database entry), drive vehicles up to the size of a box truck.